Managing Surge Capacity with Digital Employees

AA Insurance faced significant operational pressure during unprecedented weather events, such as Cyclone Gabrielle, which caused a massive influx of motor and property claims. By deploying a fleet of 27 “digital employees” (bots), Quanton helped the company automate manually intensive administration tasks, including total loss vehicle settlements and windscreen claim lodgements. This solution provided critical surge capacity, reducing response times and allowing human staff to focus on supporting customers through complex claims during periods of peak demand.