Client story
14,000+ hours a year handed back to Mercury’s teams.
How Mercury moved automation from one-off wins to a strategic programme.
Mercury
- Energy and utilities
Business process automation (UiPath)
The challenge, and the change
Before
A successful automation programme stuck at a tactical level.
After
40+
processes automated
What we did
Road with pins
Prove the value
The first automated process showed what was possible, saving about eight hours a day.
Scale strategically
Automation was tied to continuous improvement.
Keep growing
A pipeline of new processes kept the programme moving.
The results
2,000+ hrs
saved in 12 months by the first process
20
more processes planned for the following year
Employing an approach that encompassed a wider range of strategic benefits, and weighing this up against a cost-only approach, was the recipe for success.
Mercury
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