Client story
A live RPA pilot in 90 days.
How Toyota Finance New Zealand moved from an opportunity assessment to automation across the business.
Toyota Finance New Zealand
- Financial services and insurance
Opportunity assessment and RPA (UiPath)
The challenge, and the change
Before
Needed to know where automation would pay off, and fast.
After
39,000 hrs
of automation opportunity identified
What we did
Pipeline
Find the opportunities
Customer services and fleet sales ranked where to start
Pilot fast
A UiPath pilot proved the value quickly.
Scale the programme
More processes followed once the pilot had proved itself.
The results
15+
processes automated
2
robots, the second adding capacity for fleet sales
We wanted to see results in terms of weeks, not months or years.
Anita Hogan, Head of Projects & Applications, Toyota Finance New Zealand
The full story
About Toyota Finance New Zealand
As New Zealand’s largest captive finance company, TFNZ provides a range of products and services, including consumer and small-business vehicle financing, vehicle leasing, and corporate fleet management services.
The challenge
Anita wanted options to help the business scale, grow, and become more efficient without having to invest in large-scale, disruptive IT projects.
“As a Financial Services organisation, transactional work is at the heart of what we do every day, and these activities have a direct impact on our customers, both consumer and corporate. Inherent in this is the fact that manual processes are prone to simple, yet potentially costly mistakes, and we wanted to remove that risk from the business,” says Anita Hogan, Head of Projects & Applications at TFNZ.
The solution: intelligent automation
An Opportunity Assessment exercise involving Quanton and members from TFNZ’s customer services and fleet sales teams identified over 39,000 hours of potential benefit from automation and helped drive early engagement within the business.
As a financial services company, TFNZ has extremely rigorous security protocols – before the intelligent automation solution could go live within the company’s architecture, it needed to meet 52 security requirements.
A pilot in 90 days
Russell Berg, Quanton’s General Manager for Product and Emerging Technology, remembers: “In the final presentation, the TFNZ Managing Director said, ‘It sounds great, but don’t tell me I have to wait two years now to get this’. I said no, give us 90 days, and your pilot will be live.”
Within months of discussions beginning, TFNZ had its first Robotic Process Automation (RPA) pilot underway, and just six months after the pilot kicked off in March 2019, the company was managing their own full-scale RPA programme using UiPath RPA platform.
What changed
After delivering a pilot in 90-days, TFNZ has automated over 15 processes using UiPath RPA platform, reaping the benefits and giving almost 2,000 hours back to the business in 2019.
A second UiPath software robot went live just before Christmas 2019, providing over 8,000 annual hours of additional automation processing capacity to the fleet team managing their rental portfolio.
In January 2020, TFNZ brought home the AOR (Americas & Oceania) regional Kaizen award in the company’s prestigious annual global competition.
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