This case study was developed in collaboration with ABBYY, based on insights and interviews with Ursula Riemer.
Quanton provides expertise in digital transformation solutions that make artificial intelligence and automation work for people. By automating complex business processes with high-quality, value-driving solutions like ABBYY Document AI, Quanton helps its clients modernize and scale their operations significantly—all without adding headcount.
Challenge
Overburdened Staff: Manual invoice processing left little room for strategic financial tasks
Expanding demand: The existing process couldn’t support additional departments
Headcount limits: Hiring more staff wasn’t an option
Quanton’s client, one of New Zealand’s largest government agencies, was struggling with slow, manual accounts payable (AP) processes. Staff were tied up with repetitive tasks, leaving little room for higher-value work. To solve this, the agency needed to scale and onboard more departments onto a shared AP platform—with more automation, but without adding headcount.
Quanton was brought in to help implement an intelligent and scalable way to process invoices faster with less manual effort.
“Working with ABBYY across a variety of continents has truly been a delightful and rewarding journey…. Their technological prowess in AI-driven solutions, especially in document and process intelligence, is impressive. Their commitment to selecting the right representatives globally ensured smooth and productive engagements. Witnessing the positive impact on customers’ business processes left me genuinely proud and satisfied. The whole experience has enriched our understanding and broadened our perspective tremendously. ”
Ursula Riemer, Strategic Engagement Director, Quanton
Solution
The Quanton team launched a project to modernize the agency’s AP operations. From the outset, they knew the solution needed to equip the agency with substantial, measurable gains.
Quanton turned to ABBYY’s intelligent document processing (IDP) solution, a purpose-built platform designed to automate and accelerate documentheavy workflows to enable straight-through processing.
The impact was immediate. The agency automated invoice processing and eliminated manual bottlenecks, resulting in an 80% improvement in document processing efficiency and significantly reduced turnaround times. Accuracy also improved significantly: automation reduced errors by over 60%.
With less time spent on repetitive tasks, the AP team could manage higher volumes and dedicate more time to financial reporting, data analysis, and other higher-value tasks. Other government agencies saw the benefits and chose to adopt or join the same centralized AP platform.
In total, Quanton helped reduce the agency’s costs by an impressive 55% and created the foundation for broader digital transformation across the public sector.
“ABBYY respects and values us as a partner and heavily invests in its product to ensure customers get a scalable, secure solution to support their business. The whole experience has enriched our understanding and broadened our perspective tremendously.”
Ursula Riemer , Strategic Engagement Director, Quanton
Value
more than 80%
faster document processing
more than 55%
overall cost saving
more than 60%
reduction in errors
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Date of publication May 2026
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