Process mining and digital twins

See how your processes really run, before you change them.

Q: What is process mining?

Process mining uses the event logs your business systems already record to reconstruct how a process actually runs: every step, path, delay and exception. ABBYY Timeline turns that into an interactive digital twin you can explore.

Q: How is it different from process mapping workshops?

Workshops capture how people believe work runs. Process mining shows how it really runs across thousands of cases. We use both: the data shows what is happening, and your people explain why.

Q: What data do you need?

Event data from the systems that run the process, typically a case reference, an activity and a timestamp for each step. We help your team extract it securely.

Q: Is our data safe?

Timeline is a managed cloud platform. We agree the data scope, masking and access controls with your security team before anything is extracted.

Q: Do we need to buy ABBYY Timeline?

We’ll advise on the right licensing for your situation, whether you need a one-off diagnostic or a digital twin you keep live for ongoing monitoring.

Q: Will you only recommend automation?

No. Often the biggest gains come from simplifying or re-engineering a process. We recommend AI or automation only where the data shows it pays.

Q: How long does it take?

It depends on data access and how many systems are involved. We’ll give you a firm plan after a short scoping call.

We use ABBYY Timeline to build a digital twin of your process environment from the data your systems already hold. It shows exactly where to streamline, re-engineer, automate or apply AI, and what each change is worth.

Book a discovery call Talk to us about process mining

Since 2016

New Zealand and Australia

ABBYY Timeline partner

You can’t fix what you can’t see.

Workshops and process maps show how work is meant to run. Your system data shows how it actually runs: the rework loops, the hand-offs that stall and the exceptions nobody planned for. Without that view, AI and automation investments are educated guesses.

How we build your process digital twin

Five steps, powered by ABBYY Timeline.

Your process digital twin

Connect

Event data from your ERP, CRM, finance and service systems

Build the twin

Every case, path and variant, as it really ran

Find

Bottlenecks, rework, delays and deviations

Test

Simulate changes before you commit budget

Monitor

Dashboards, alerts and forecasts that keep the gains

Every opportunity gets one of four answers

Streamline

Re-engineer

Automate

Apply AI

Client result

Offers in under 24 hours, not 15 days.

A New Zealand university

A clear view of every wait, and offers in under 24 hours instead of more than 15 days.

A 12-day proof of value in ABBYY Timeline, then a production digital twin from December 2023, measuring every wait in an application’s journey alongside the university’s admissions automation programme.

Improve the process before you automate it. A bad process automated is just a faster bad process.

Lessons from the university’s automation programme

Read the full story →

219,000

process instances analysed in a 12-day proof of value.

<24 hrs

median wait for an offer, down from more than 15 days.

Book a 30-minute discovery call

What you get

A fact-based view of how work really flows, and a clear plan to improve it.

An interactive digital twin of your end-to-end process, built from your own system data

A variant map showing every path work takes, with the time and cost of each

A ranked opportunity register: streamline, re-engineer, automate or apply AI

Simulated impact of the top changes, ready for your business case

Ongoing monitoring with dashboards and alerts, if you keep the digital twin live

Questions we often hear

What is process mining?

Process mining uses the event logs your business systems already record to reconstruct how a process actually runs: every step, path, delay and exception. ABBYY Timeline turns that into an interactive digital twin you can explore.

How is it different from process mapping workshops?

Workshops capture how people believe work runs. Process mining shows how it really runs across thousands of cases. We use both: the data shows what is happening, and your people explain why.

What data do you need?

Event data from the systems that run the process, typically a case reference, an activity and a timestamp for each step. We help your team extract it securely.

Is our data safe?

Timeline is a managed cloud platform. We agree the data scope, masking and access controls with your security team before anything is extracted.

Do we need to buy ABBYY Timeline?

We’ll advise on the right licensing for your situation, whether you need a one-off diagnostic or a digital twin you keep live for ongoing monitoring.

Will you only recommend automation?

No. Often the biggest gains come from simplifying or re-engineering a process. We recommend AI or automation only where the data shows it pays.

How long does it take?

It depends on data access and how many systems are involved. We’ll give you a firm plan after a short scoping call.