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Insights for leaders making AI pay off.

Practical thinking from the people doing the work: articles, white papers and conversations about AI, automation and better ways of working across New Zealand and Australia.

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Cover: Leading in the Exponential Age

New white paper · Coming soon

Leading in the Exponential Age

Building human-centred AI leadership capability. What we’ve learned taking leadership teams through our AI Leaders Programme.

The barrier to AI transformation is rarely the tools. It is misaligned leadership.

Leaders need a shared language for AI, and a shared way to govern AI investment and tool use.

Capability grows fastest when leaders work on their own business problems, with formal reviews that end in a roadmap and a 90-day plan.

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New to AI? Start here.

Four short reads, in order, for leaders working out where AI fits. About 26 minutes in total.

01 Debunking AI myths in New Zealand and Australia: what local businesses need to know about process optimisation 4 min read 02 The top 10 factors driving AI project success 4 min read 03 How much does AI consulting cost in Australia? (2026 pricing guide) 14 min read 04 Who is responsible for AI mistakes? A guide for SMEs 4 min read

Most read

What leaders read most over the last 12 months, by page views.

A leadership team reviewing a strategy roadmap
  • AI strategy and governance
14 min read

How much does AI consulting cost in Australia? (2026 pricing guide)

What AI consulting really costs in Australia in 2026: typical price ranges, what drives cost, hourly versus project pricing, and how to compare proposals.

For CEOs and CFOs

Ursula Riemer 4 Nov 2026
  • AI strategy and governance
4 min read

Who is responsible for AI mistakes? A guide for SMEs

AI can’t be sued, but your business can be held liable. How SMEs can manage AI risk, set clear accountability and put sensible governance in place.

For CEOs, CIOs and risk leaders

Qui Han Chew 4 Nov 2026
A professional working side by side with a robot colleague
  • People and leadership
4 min read

Why humans with AI will replace humans without it (AI and future of work)

AI won’t replace people, but people who master AI will lead. How New Zealand and Australian businesses gain an edge by pairing people with AI.

For CEOs and people leaders

Ursula Riemer 4 Nov 2026

All articles

Articles on AI, automation, process and the people side of change.

Two leaders reviewing an AI policy together
  • AI strategy and governance
4 min read

Businesses are adopting AI faster than they understand it

AI adoption is outpacing understanding of model limits, governance and risk. Ursula Riemer explains how leaders can close that gap before it costs them.

For CEOs, CIOs and risk leaders

Ursula Riemer 4 Nov 2026
A leadership team reviewing a strategy roadmap
  • AI strategy and governance
14 min read

How much does AI consulting cost in Australia? (2026 pricing guide)

What AI consulting really costs in Australia in 2026: typical price ranges, what drives cost, hourly versus project pricing, and how to compare proposals.

For CEOs and CFOs

Ursula Riemer 4 Nov 2026
A hands-on training session
  • People and leadership
6 min read

The experience gap: why automating entry-level work is a leadership timebomb

Automating entry-level work removes the roles that build commercial judgment. Why that is a long-term talent risk, and what leaders can do about it now.

For CEOs and people leaders

Garry Green 4 Nov 2026
Business leaders planning together at a whiteboard
  • People and leadership
4 min read

The heart of the machine: why AI transformation is a human journey

Worried AI will replace your job? Why leading organisations use AI to empower their people rather than replace them, and what that means for leaders.

For CEOs and people leaders

Ursula Riemer 4 Nov 2026
  • AI strategy and governance
4 min read

Who is responsible for AI mistakes? A guide for SMEs

AI can’t be sued, but your business can be held liable. How SMEs can manage AI risk, set clear accountability and put sensible governance in place.

For CEOs, CIOs and risk leaders

Qui Han Chew 4 Nov 2026
  • People and leadership
3 min read

It’s time to get our heads out of the sand: AI is already changing jobs

AI isn’t waiting. It is already replacing tasks, reshaping roles and rewarding people who adapt. How AI is changing work, and how to stay ahead of it.

For CEOs and people leaders

Ursula Riemer 4 Nov 2026
  • Process and automation
4 min read

Is your organisation quietly contributing to the AI slop crisis?

Low-quality AI output is quietly undermining productivity. Why it happens, what it costs, and how governance, standards and strategy keep AI useful.

For COOs and operations leaders

Ursula Riemer 4 Nov 2026
  • Client stories
3 min read

How automation transformed homeownership for the Housing Foundation

How automation helped the Housing Foundation streamline applications, reduce manual work and help more families into homes, without adding headcount.

For All leaders

Ursula Riemer 4 Nov 2026
Two colleagues building a solution side by side
  • People and leadership
4 min read

AI for small teams: how an 11-person team can become a 100-person powerhouse

How AI and automation let small teams operate like much larger organisations, by removing drudgery, improving decisions and focusing people on growth.

For CEOs and people leaders

Ursula Riemer 4 Nov 2026
A leadership team working on an operating model
  • Client stories
3 min read

AI and process optimisation in Australia: local success stories & future opportunities

How Australian businesses use AI and process optimisation to drive growth, improve compliance and lift customer experience, with local success stories.

For All leaders

Ursula Riemer 4 Nov 2026
A team mapping a process together at a whiteboard
  • AI strategy and governance
4 min read

Debunking AI myths in New Zealand and Australia: what local businesses need to know about process optimisation

Six AI myths holding New Zealand and Australian businesses back, from cost to job loss, and how process optimisation turns AI into real business value.

For CEOs and boards

Ursula Riemer 4 Nov 2026
  • Client stories
3 min read

Building a stronger foundation: how Filokreto transformed chaos into confident growth

How Filokreto scaled its operations with Lean principles, AI tools and process optimisation with Quanton, turning operational chaos into confident growth.

For All leaders

Ursula Riemer 4 Nov 2026
An analyst walking colleagues through a process map
  • Process and automation
2 min read

Are your business processes and data ready for AI and future-focused tech? Business process improvement for AI readiness

AI won’t work on disorganised processes and data. Why process optimisation improves efficiency, data quality and AI readiness, and how to get started.

For COOs and data leaders

Ursula Riemer 4 Nov 2026
Two leaders reviewing an AI policy together
  • AI strategy and governance
2 min read

Improving compliance and AI risk management with AI-driven process audits

How AI-driven process audits improve compliance and reduce risk through proactive monitoring, and how to strengthen your AI risk management as you scale.

For CEOs, CIOs and risk leaders

Ursula Riemer 4 Nov 2026
  • AI strategy and governance
4 min read

The top 10 mistakes that derail AI initiatives and cause AI project failure

Most AI projects fail for avoidable reasons. The ten most common mistakes that derail AI initiatives, and the practical steps that keep yours on track.

For CEOs and boards

Ursula Riemer 4 Nov 2026
  • AI strategy and governance
4 min read

The top 10 factors driving AI project success

The ten factors that separate successful AI initiatives from failed ones, and how organisations in New Zealand and Australia can put them in place.

For CEOs and boards

Ursula Riemer 4 Nov 2026
  • AI strategy and governance
2 min read

Gemini vs ChatGPT: which AI is better for your business in 2025?

Gemini vs ChatGPT in 2025: which AI suits your business? A practical comparison for Australian and New Zealand organisations exploring generative AI.

For CEOs and boards

Ursula Riemer 4 Nov 2026
A professional working side by side with a robot colleague
  • People and leadership
4 min read

Why humans with AI will replace humans without it (AI and future of work)

AI won’t replace people, but people who master AI will lead. How New Zealand and Australian businesses gain an edge by pairing people with AI.

For CEOs and people leaders

Ursula Riemer 4 Nov 2026
  • Process and automation
2 min read

Advancing towards AI with AI and RPA integration

How organisations combine robotic process automation with AI to scale digital transformation, and the practical steps to move from RPA towards AI.

For COOs and operations leaders

Ursula Riemer 4 Nov 2026
  • Process and automation
3 min read

How do robotic process automation and artificial intelligence work together?

Learn how combining AI and Robotic Process Automation improves efficiency, decision-making, and scalability across modern business processes.

For COOs and operations leaders

Ursula Riemer 4 Nov 2026
  • Client stories
4 min read

How Tommy & Co. uses AI to strengthen client relationships and drive business growth

How accounting firm Tommy & Co. uses Crystal Knows AI personality insights to strengthen client relationships, align its team and drive business growth.

For All leaders

Ursula Riemer 4 Nov 2026
  • Sales and DISC
4 min read

How AI in sales is making us more human

How AI-powered DISC insights help businesses understand buyer behaviour, personalise conversations and build stronger relationships in sales.

For Sales and client leaders

Ursula Riemer 4 Nov 2026
  • Client stories
2 min read

Setting the foundations at Devoli

How Devoli worked with Quanton to strengthen its RPA foundations, scaling workflow automation today and preparing the business for AI-driven work.

For All leaders

Ursula Riemer 4 Nov 2026
A hydroelectric power station
  • Process and automation
3 min read

Use cases for generative AI-powered automation

Real-world generative AI automation use cases in banking, insurance, health, energy and government, and what to know before you get started.

For COOs and operations leaders

Ursula Riemer 4 Nov 2026
  • Sales and DISC
3 min read

How understanding your prospects can improve your sales success strategies

Why pre-meeting research improves sales results, and how Crystal Knows personality insights help sales teams tailor every pitch, meeting and email.

For Sales and client leaders

Ursula Riemer 4 Nov 2026
A container port terminal
  • Process and automation
4 min read

Using AI for operational intelligence

How AI-backed process mining gives real-time visibility into operations, finds bottlenecks and creates digital twins to test changes before you make them.

For COOs and data leaders

Ursula Riemer 4 Nov 2026
  • Process and automation
4 min read

Using AI for contact centre

How QBOT®, Quanton’s AI quality assurance solution, replaces manual call audits by checking every call for quality and compliance.

For COOs and customer service leaders

Ursula Riemer 4 Nov 2026
  • Process and automation
2 min read

How machine learning powers intelligent document processing

How machine learning powers intelligent document processing to automate data extraction, improve accuracy and speed up document-heavy work.

For CFOs and finance teams

Ursula Riemer 4 Nov 2026
A leadership team working on an operating model
  • AI strategy and governance
2 min read

How generative AI works

How generative AI works, the role of neural networks, and real-world use cases across finance, healthcare, marketing and more, explained simply.

For CEOs and boards

Ursula Riemer 4 Nov 2026
  • AI strategy and governance
2 min read

What is artificial intelligence and why should SMEs care

What AI is, and how it helps SMEs improve efficiency, reduce costs and make better decisions, plus the opportunities and challenges to plan for.

For CEOs and boards

Ursula Riemer 4 Nov 2026

White papers

Longer reads for leaders planning AI, automation and transformation programmes.

Cover: Leading in the Exponential Age
2026

Leading in the Exponential Age

Building human-centred AI leadership capability.

Coming soon Read →
Cover: New Technologies Give Rise to Content Intelligence
2026

New Technologies Give Rise to Content Intelligence

As change becomes necessary for survival, ABBYY explains how to balance existing business practises with new technology which can change how customers

Available now Read →
Cover: Critical Success Factors and Common Pitfalls in Artificial Intelligence Initiatives
2025

Critical Success Factors and Common Pitfalls in Artificial Intelligence Initiatives

AI is no longer a futuristic concept—it’s a current force redefining how we work, compete, and grow.

Available now Read →

From the archive: 8 papers on RPA and intelligent automation, 2017 to 2023
Cover: Leading in the Exponential Age
2026

Leading in the Exponential Age

Read →
Cover: New Technologies Give Rise to Content Intelligence
2026

New Technologies Give Rise to Content Intelligence

Read →
Cover: Critical Success Factors and Common Pitfalls in Artificial Intelligence Initiatives
2025

Critical Success Factors and Common Pitfalls in Artificial Intelligence Initiatives

Read →
Cover: A Guide to Robotic Process Automation
2023

A Guide to Robotic Process Automation

Read →
Cover: The Future of Global Economic Growth
2022

The Future of Global Economic Growth

Read →
Cover: Intelligent Automation 2020
2020

Intelligent Automation 2020

Read →
Cover: How Intelligent Automation Will Reshape the Business Landscape
2020

How Intelligent Automation Will Reshape the Business Landscape

Read →
Cover: Robotic Process Automation: Preparation and Early-Stage Planning
2020

Robotic Process Automation: Preparation and Early-Stage Planning

Read →
Cover: Using AI to Understand Content
2019

Using AI to Understand Content

Read →
Cover: Robotic Process Automation: The Comprehensive Enterprise Guide
2017

Robotic Process Automation: The Comprehensive Enterprise Guide

Read →
Cover: Positioning RPA for Success
2017

Positioning RPA for Success

Read →

In the news

What the media has said about our work.

IT Brief · 4 Nov 2026

AI agents set to wipe out middle managers, says Quanton chief

Read the story →
IT Brief · 4 Nov 2026

Quanton rebrands as AI partner to take pilots to scale

Read the story →
NZ Business · 4 Nov 2026

Helping businesses do more with less

Read the story →

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