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Client results

Results our clients can count.

Real problems, what we did about them, and what changed. Find a result like the one you’re after.

Talk about your problem See the results

20 client stories

New Zealand and Australia

The Chorus and Quanton project team A hydroelectric power station A container port terminal Dairy cows grazing on the West Coast

5M+

hours of benefit released for our customers

120+

automation, AI and transformation programmes delivered

60+

active customers across Australia and New Zealand

20

client stories you can read here

Mercury Chorus AA Insurance Toyota Finance New Zealand Westland Milk Products Asthma New Zealand Hutt Valley DHB Timber Barron

Featured story · Logistics and distribution

From reactive IT to an AI-ready business.

A 24/7, multi-site logistics group now has a board-ready AI roadmap, a governed AI sandbox, one source of truth for fleet and finance, and cyber-insurance eligibility for the first time.

Zero

business interruption

1st

cyber-insurance eligibility

One

source of truth

Read the story → Video testimonial slot: add the client video here once it’s filmed.

Every story, result first

Filter by the kind of work or by your industry.

Shelves of fasteners in a trade supply warehouse

$180,000+

a year in staff time freed up

A NZ fasteners and construction supplier
  • Construction and building supplies

Sales staff keyed every order from email, text and phone into the system.

  • AI
Read the story →

Sales orders processed up to 90% faster with AI.

How a New Zealand trade supplier gave its sales team back time for customers.

60%

of order entry automated across six staff, equal to 3.6 extra people
A university student services centre

<24 hrs

median wait for an offer

A New Zealand university
  • Tertiary education

Teams knew where work felt slow, but not where it actually waited.

  • Automation, Data and systems, Process and operating model
Read the story →

Student offers in under 24 hours, not 15 days.

How a New Zealand university used ABBYY Timeline to see how its processes really run, then improved and automated admissions with Quanton.

219,000

process instances analysed in a 12-day proof of value

4 to 1

people needed to run the daily application queue
Business leaders in a workshop session with a presenter

16 leaders

building one AI roadmap together

A global technology distributor, Asia Pacific
  • Telco and technology

Leaders in different markets without a shared view of AI.

  • AI
Read the story →

An AI leadership team that owns its roadmap.

How a leading global technology distribution company took its Asia Pacific leaders through the Quanton AI Leaders Programme.

6

sessions across three phases

1

regional AI roadmap and 90-day plan the leaders own
Trucks at a distribution centre at dawn

1st time

cyber-insurance eligibility, plus a board-ready AI roadmap

A NZ logistics and distribution group
  • Logistics and ports

Reactive technology, scattered data and no plan for AI.

  • AI, Data and systems, Process and operating model
Read the story →

From reactive IT to an AI-ready business.

How a New Zealand logistics and distribution group built a secure, scalable digital foundation, and started using AI safely, with Quanton as a long-term partner.

Zero

business interruption during the infrastructure transition

1st

time the business qualified for cyber insurance

One

source of truth across fleet and finance
An administrator processing invoices at a desk with paper files

80%

faster invoice processing

A large NZ government agency
  • Government and not-for-profit

Manual invoice handling, with no room to grow the team.

  • AI, Automation
Read the story →

Invoices processed 80% faster, without adding headcount.

How one of New Zealand’s largest government agencies scaled a shared accounts payable platform with ABBYY Document AI.

55%

lower processing cost

60%+

fewer errors
A row of new single-storey homes on a sunny street

Half a role

of staff capacity freed

Housing Foundation
  • Government and not-for-profit

300+ applications a month, handled by one person.

  • Process and operating model
Read the story →

Faster answers for families, in two months.

How Housing Foundation redesigned and automated its application process for families working towards homeownership.

40%

of ineligible applications now screened automatically

Fewer

families slipping through the cracks
The Filokreto team in orange work shirts

Half

the time it used to take

Filokreto
  • Construction and building supplies

Growth held back by inconsistent processes and siloed knowledge.

  • Process and operating model
Read the story →

Sales process time cut in half.

How Waikato concrete specialist Filokreto turned a knowledge-dependent operation into a business that runs on clear processes.

Systematised

operations replacing the daily scramble

Ready

to scale for growth
The Tommy & Co team at a festive lunch table

Immediate

lift in how the team communicates

Tommy & Co
  • Professional services

Wanted every conversation, with clients and colleagues, to land better.

  • AI
Read the story →

Tommy & Co: stronger relationships, one conversation at a time.

How accounting practice Tommy & Co uses AI personality insights from Crystal Knows with its team, clients and partners.

Stronger

client and partner relationships
A technician working on network equipment in a data centre

24/7

fault logging, fully automated

Devoli
  • Telco and technology

Faults logged out of hours meant call-outs and delays.

  • Automation
Read the story →

Devoli: round-the-clock support without round-the-clock staff.

How wholesale telco disruptor Devoli kept growing without adding headcount.

No

overtime, shifts or extra staff needed

12

people delivering like a team of 50 in the early days
Momentum Life case study – AI compliance and quality assurance for contact centre calls

100%

of customer calls now reviewed

Momentum Life
  • Financial services and insurance

Compliance checks only covered a small sample of calls.

  • AI
Read the story →

Every call checked for compliance, not a sample.

How Momentum Life used QBOT®, Quanton’s AI quality assurance solution, to review every customer call.

6 weeks

from start to finish, on time and on budget

Redeployed

quality assurance staff now in sales and higher-value roles
A container port terminal

Flat

headcount as vessel volumes grew

Port of Tauranga
  • Logistics and ports

Manual billing reconciliations on legacy systems.

  • Automation
Read the story →

More volume, same team, longer life for legacy systems.

How a robot helped New Zealand’s largest port ease the load on staff and get more from its billing systems.

Delayed

costly upgrades to legacy billing systems
A modern home with solar panels at dusk

Automated

sign-ups, processed by Betty the robot

Frank*Energy
  • Energy and utilities

Every customer sign-up keyed in by hand.

  • Automation
Read the story →

Customer sign-ups, without the manual keying.

How Frank*Energy handed its sign-up keying to a robot called Betty.

Half

the handling time where people still step in
An insurance staff member reviewing a vehicle claim on screen

~32

staff’s worth of work in 12 days

AA Insurance AA Insurance
  • Financial services and insurance

Claims volumes far beyond normal capacity.

  • Automation
Read the story →

Surge capacity when customers needed it most.

How AA Insurance used digital employees to handle a surge in claims after the Auckland floods and Cyclone Gabrielle.

3 weeks

to build the digital employee

Faster

claims and better service for customers
Dairy cows grazing on the West Coast

In-house

team now running every bot

Westland Milk Products Westland Milk Products
  • Dairy and primary industries

Wanted its own automation team, not a dependency.

  • Automation
Read the story →

Building an in-house automation team.

How one of New Zealand’s largest dairy processors learned to run automation itself.

Long-term

efficiency gains across the business

Self-sufficient

with no reliance on outside developers
Stacks of timber in a yard with a forklift

Robert

the robot that took over invoice data entry

Timber Barron Timber Barron
  • Construction and building supplies

Sales staff tied up with manual data entry.

  • Automation
Read the story →

A robot colleague, so people can sell.

How building materials exporter Timber Barron gave a small team its time back for customers.

9

person team freed for value-add work

Not

a cost-cutting exercise, but a better job for people
The Asthma New Zealand team working with Quanton

3 to 1

databases, consolidated into one cloud CRM

Asthma New Zealand Asthma New Zealand
  • Health

Patient data split across three separate databases.

  • Data and systems, Process and operating model
Read the story →

Foundations first: one source of patient data.

How Asthma New Zealand got its data and operating model right before investing in bots and conversational AI.

Once

data captured, with no double entry

Any device

used by nurses during patient visits
A hydroelectric power station

40+

processes automated

Mercury Mercury
  • Energy and utilities

A successful automation programme stuck at a tactical level.

  • Automation
Read the story →

14,000+ hours a year handed back to Mercury’s teams.

How Mercury moved automation from one-off wins to a strategic programme.

2,000+ hrs

saved in 12 months by the first process

20

more processes planned for the following year
The Chorus and Quanton project team

12 to 16

people’s worth of work handled by robots

Chorus Chorus
  • Telco and technology

Heavy manual workload and no in-house automation capability.

  • Automation
Read the story →

20 software robots, 55,000 transactions a month.

How Chorus, one of New Zealand’s earliest RPA adopters, built its own automation capability with Quanton.

In-house

team managing the full automation lifecycle
A finance staff member at a desk in a car showroom

39,000 hrs

of automation opportunity identified

Toyota Finance New Zealand Toyota Finance New Zealand
  • Financial services and insurance

Needed to know where automation would pay off, and fast.

  • Automation
Read the story →

A live RPA pilot in 90 days.

How Toyota Finance New Zealand moved from an opportunity assessment to automation across the business.

15+

processes automated

2

robots, the second adding capacity for fleet sales
A hospital administrator reviewing a referral at a front desk

127 hrs

released in the pilot alone

Hutt Valley DHB Hutt Valley DHB
  • Health

Clinical admin stretching support staff.

  • Automation
Read the story →

Hutt Valley DHB: time handed back to clinical support staff.

How Hutt Valley DHB applied robotic process automation to e-referrals.

83%+

straight-through processing

Want a result like these?

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